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Exchanges & Refunds


If for any reason you change your mind or are not completely satisfied with any product purchased please contact us to resolve the issue.

We are happy to accept returns or exchanges up to 90 days from purchase so long as the item is in perfect condition and is in its original packaging. For returns we will refund your full purchase price and for exchanges we will replace it where possible or refund your purchase price.

Shipping is not refundable on returns or exchanges.

Sorry we can't accept change of mind returns where the item has been used.

Faulty or damaged items

Very occasionally a product may have a manufacturer's fault or arrive damaged. We will do everything we can to resolve this situation to your satisfaction.

We will happily meet our obligations under the Consumer Guarantees Act if our products have been wrongly described, are faulty or are not fit for the purpose described.

Please contact us with details of the fault including a photo if possible. Often this means we can send out your replacement before you return the faulty item, which means the problem is solved faster.

Sending an item back for exchange

If you return an item for an exchange you will be responsible for the cost of shipping in both directions.

Please include your details with your return! Preferably include your original packing slip. Email us on info@magpienz.com for the return address or if you have any questions about your purchase.​​​​​​