We use NZ Post and Courier Post for our deliveries in New Zealand.
Packages to urban areas are often delivered on an overnight service, that is provided the items ordered are in stock.
However, please allow up to 3 days for delivery, to cover busier times in our dispatch area, if items are out of stock for a day or two and busy times with the courier companies.
Custom made items may take longer so please read the information on the product page concerned.
Please allow an extra 1-2 days for delivery after a public holiday, as there is sometimes a backlog with both our orders and the courier companies.
Standard delivery service is No Signature Required
We use a No Signature Required service as our standard service. This means that the courier will leave your package in a safe place and you do not have to be home to receive the package. This ensures the fastest delivery for you.
If the courier does not believe there is a safe place to leave the package, they will leave a 'Card to Call' so you can arrange redelivery.
We charge flat rate shipping and when you spend over a certain amount you get free* NZ wide shipping.
However this offer may not apply to certain oversized/heavy items so flick us an email if you have questions at email@example.com or select Shipping Quote. Our standard shipping charge nationwide is $6.50 which covers most small orders that fit in an A4 courier bag. Please note there is no additional charge for rural delivery.
Courier companies charge by volumetric weight, so light but large packages are expensive to ship compared to small heavy ones.
Larger orders out of Auckland are charged according to the total volumetric weight of the order and we will advise you if there is any additional shipping to pay.
Track and Trace
If your order has not arrived in the time frame above please contact us for your tracking number so you can speak with the relevant courier service or we can track it for you.